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PRIVACY POLICY

Last Updated: 20/07/2024

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Welcome to Gain, your personal training and fitness companion. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our website, services, and products. By using Gain, you agree to the terms outlined in this policy.

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1. Information We Collect

We may collect and process the following information:

  • Personal Identification Information: Name, email address, phone number, date of birth, and other identifying details you provide.

  • Health and Fitness Data: Information about your health, fitness level, goals, progress, and any other details you share related to your training.

  • Payment Information: Credit card details or other payment information for purchasing our services.

  • Usage Data: Information on how you use our website, including IP address, browser type, operating system, referral source, pages viewed, and the dates/times of access.

  • Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance your user experience.

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2. How We Use Your Information
We use the collected information for the following purposes:

  • To provide and personalise our services.

  • To process transactions and manage your orders.

  • To communicate with you, including sending updates, newsletters, and promotional materials.

  • To improve our website, services, and user experience.

  • To comply with legal obligations and protect our rights.

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3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for a specific purpose.

  • Contract: When the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

  • Legal Obligation: When the processing is necessary for us to comply with the law.

  • Legitimate Interests: When the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your rights and interests do not override those interests.

 

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

  • Service Providers: Third-party companies that perform services on our behalf, such as payment processing, data analysis, and email delivery.

  • Legal Requirements: If required by law or in response to valid requests by public authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

 

5. Security of Your Information

We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

 

6. Your Rights

Under the Data Protection Act 2018 and GDPR, you have the following rights:

  • Access: You have the right to request a copy of the information we hold about you.

  • Rectification: You have the right to correct any inaccuracies in your data.

  • Erasure: You have the right to request the deletion of your personal information.

  • Restriction of Processing: You have the right to restrict the processing of your data in certain circumstances.

  • Data Portability: You have the right to obtain and reuse your personal data for your own purposes.

  • Objection: You have the right to object to the processing of your personal data in certain circumstances.

  • Withdraw Consent: You have the right to withdraw consent at any time, where applicable.

To exercise these rights, please contact us at [email address].

 

7. Cookies

Our website uses cookies to enhance your experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our site. For more information, please see our Cookie Policy.

 

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

 

9. Children's Privacy

Gain is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, please contact us immediately.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

 

Gain

Dursley Rd

Eastbourne

BN22 8DJ

01323370022

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12. Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us.

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